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Prototyping Plan!

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Just finished the prototyping plan for this week and next. Six prototypes planned in all, each one slightly different from another but all using the service I’ve mentioned before as a core. The box will (hopefully) focus the prototypes a bit and help me get them done in such a such a short space of time so as to not get stuck in trying to design the perfect box!

As a bit of insight into my process below is a bit of scattered visualisation of my process from the research summary drawn up for brainstorming and through to my first design themes.

From my design themes I’ve laid out the six prototypes corresponding to each theme. Two prototypes for each theme exploring the concepts from the amazing brainstorming session I had here with fellow CIID’ers. Each prototype asks the questions posed by some of the concepts in a physical way so that I can get as much engagement in the experience prototyping sessions a possible.

The prototypes are:

Smarter Service Relationship

Prototype 01a – Home delivery herbs
A plant box for your home that delivers information

Activity:
Set up a ‘herb-box’ (like a post box) outside flat/house and over time deliver fresh herbs.

Prototype 01b – Communal/Family activity
A plant box for your home that encourages information sharing in a local environment (family/communal living)

Activity:
A fresh box of herbs with labels on what the herbs are.
All the labels are blank and the participants need to fill in what information they would like to store there if it existed in the kitchen.

Learning Together

Prototype 02a – Sharing knowledge
Encouraging remote sharing of knowledge by leveraging the services existing communication channel

Activity:
A delivered herb box has a book where you can write or attach notes. The activity is to think of something you would write there to someone who may receive the same box in the future.

Prototype 02b – Physical connection
Encouraging physical sharing of knowledge and produce in a local community area (block of flats/neighbourhood)

Activity:
A communal box in the hall of a block flats that has take away cards with recipes and herbs. Front is the recipe and fold out are invitation tokens to people for dinner.

Co-creation Culture

Prototype 03a – Modularity
A base (herb box) that allows extension to allow urban gardening at home. Encouraging great range of freedom in creating a growing system from the herb box.

Activity:
A herb box comes with fold out paper ‘limbs’ that suggest extension for extra growing space, watering system, embedded seeds, etc.
TBC – QR codes attached to the “limbs” of the box allows you to see blueprints of extendability using everyday items around the house

Prototype 03b – Networking
‘Making plants talk’. Physically effecting each others gardens/plants to teach & inform.

Activity:
A box with LEDS that indicate when the ‘master gardener’ is caring for the plant so you can join in. (LEDS specific to watering for now). + sticker that makes it clear what it’s about and it’s not just a light.

Let’s get making!

IMG 7818

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CPHCloud presented to Copenhagen Airport

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Just a quick update to say that the Service Design course at CIID has officially drawn to close with the whole class presenting their work over the past month back to the airport. A bit congratulations to everyone involved! It went down really well!

I’ll be updating my work page soon with a more concise overview of the project but I just thought I’d share some of the work from Team CPHCloud (me, Ali Seckin Karayol and Yufan Wei Wang).

To understand a bit better please refer to the project description in my previous post, it should make more sense then!

And finally our video was finished just in time to make it into the presentation. (Premiere rendering overnight turned into a gamble! Thank you experience!)

Again thanks to everyone involved but specifically to the advisors on hand who provided invaluable advise and teaching throughout the 4 weeks of the project. In no particular order Eilidh Dickson, Brian Rink, Rory Hamilton, Are Hovland Nielson, Nina Christoffersen, Julia Frederking and Simona Maschi.

For information about the course check out the CIID website.

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SD Update: Visualising the system

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Our concept is shaping up quite nicely now thanks to the effort put in from all the passengers we engaged in experience prototyping. Firstly a big thanks to them and all the staff again at CPH for all their invaluable help in accommodating us the past week. My colleagues are busy preparing for the presentation we will be giving this coming Friday and I’ve been busy preparing the supplementary information that we will be providing in support of our presentation.

Our concept is two fold.

CPH Cloud is the overarching networked service platform that gives support and new opportunities to passengers, staff and retailers by connecting them together, prompting them with useful information at opportune moments throughout the airport (space & time) and providing a key platform for expansion of the travelling experience in the future.

FlashTicket is CPH Cloud platform service application that allows passengers to credit a boarding pass with money and spend it at the airport, both on their journey and on future journeys. The service provides incentives in the form of rounding-up spare change and special offers and discounts from retailers.

Here you can see our vision of how CPHCloud can be an enabler for many more such service applications each providing the passenger with increased choice and convenience and in return providing the airport with information about passengers usage of the Terminal building.

Diagramz 01

For individuals, both passengers and staff, the CPH Cloud is the key to providing a flow of information that is delivered throughout the airport to the right people, at the right times. This simple core value provides the foundation for platform services, such as FlashTicket, to create a comfortable travel experience for passengers and an efficient work environment for staff.

For the airport, airlines and retailers CPH Cloud opens up new channels to provide useful, meaningful information services to passengers and staff and empowers them to develop new passenger – service interactions improving ‘brand’ impressions all the way up to Copenhagen as a flight destination.

For the airport alone the power of collecting this information as passengers use the system will improve understanding of people’s use of the airport and apply this knowledge to future experience improvements.

At the system point of view of CPH Cloud, the main user is actually the airport and all entities that operate within it. It exists to facilitate the connection between stakeholders; passenger, staff, airline and retailers. Below is a detailed view exactly what flows where in the case of Flash Ticket.

Business A3 01

In the case of our example platform service application, FlashTicket, the target user group are casual to relatively frequent leisure travellers. FlashTicket can of course be useful in many special cases from depositing money on a boarding pass for unaccompanied minors to business travellers collecting leftover change on their online FlashTicket account. The final breakdown below is a look at how more ‘specialist passengers’ could benefit from CPHCloud and FlashTicket.

Use cases 01

Look out for the final video coming soon, just putting the finishing touches. Hopefully looking to describe the service from a more passenger focused view point.

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Introducing the Awesome Ticket!

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We’ve reached a milestone in the development of our concept for the Service Design course at CIID. For now, we call it: Awesome Ticket!

The video was made to communicate our concept direction and some key touch points that we wanted to test as part of the experience prototyping part of the process.

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Urban Sensor ISO Presentation

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Here’s the presentation we prepared for the Systems & Layers course at CIID to present the work we (me and Josh Noble) have been doing the past week. Hopefully the presentation is self explanatory!

Check out Joshua’s posts on the subject:
A cheap and not terribly ugly computer-readable barcode
final project for urban experience

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reMove – 1 day city layers exploration

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As part of the Systems and Layers Course here at CIID we were asked to explore the nature of an existing information output in the city and think about an intervention that would add value on a city scale for its citizens.

Our 1 day project current use of the Metro ticketing system, in which buying a single ticket entitles a full hour of travel within designated zones, and our attempt to create a way in which left over time could be fed back into the system allowing other citizens to ‘pick up where you left off’.

The project was in collaboration with Martin Jensen and Yufan Wei Wang.

Look out for another interesting exploration soon: An Urban Sensor ISO!

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Sketching with (and on) the body

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Some ongoing development of our project for the Performance design course at CIID.
Seems I pulled the short straw when it came to finding a model!

We are making a garment that is designed around the effects of climate change not only on the physical world but the psychological, human world. Religion. Spirituality. Nature. Systems. Ecology. Oh my!

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Tracking the Spread of an Idea

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As part of a module at CIID we focused specifically on data visualisation as a means to learn the skills used for data gathering, analysis and distillation. We were challenged to find veritable, relevant data sets that we could use as a medium for not only building software skills but also to tell a story. A story that doesn’t need spreadsheet software or database management tools to access nor understand.

An concept that came early on was based on the notion of tracking the spread of an idea. What do I mean by this? We all know ideas are powerful. They spread from person to person through human communication. Acting on ideas like building, testing, analysing, investigating, destroying and rebuilding can lead to the development of new ideas. Simple yes? But how can you show this? How can you visualise this using data and tell the story of such a phenomenon?

So what I’m talking about here is essentially visualising two things:

1. The historical mapping of when an idea was introduced and, more importantly, which previous idea or development gave rise to this idea and when (which year).

2. The rate of diffusion of an idea/concept/product throughout the entire planet over time (years).

I mentioned above the spread of an idea was down to human communication. What better focus for deciding which idea I wanted to track the spread of? It became clear quite quickly that the one idea, the one technological development that has had the most impact in our time is the ability for humans to communicate over longer distances and over increased time spans.

So I chose the telephone.

This initial sketch shows my idea for visualising the two different sets of information. Each branch represents the “life” of a idea/product in the world. Depending on which idea it developed from or in conjunction with it would branch off from that line. The time axis on the bottom, inevitably, dictated where along the parent line the new line would break. The rate of diffusion was to be provided by the United Nations Commodity data for trade between nations, worldwide, throughout the late 20th Century (which ended up being my downfall but more on this later!). These can be seen by the bulging at particular points in the line. My key part of the visualisation was to communicate how some ideas or technologies become very popular and eventual drop off dueto lack of worldwide demand. Another interesting investigation was whether they effected each other. Did an increase in Colour Television trade spell any consequence for the trade of Domestic Radio’s?

I soon ran into difficulties when it came to just explaining the concept clearly. Upon reflection I feel that maybe I tried too hard to channel a core message, invariably upon every sketch making it more complicated!

To be clear, I didn’t start writing this post with a ‘success story’ in mind. This project would be in the Work section if the case was that it was over. No this post is about lessons. So without further a-due.

Upon reflection I realise I should really have made sure to secure the relevant data first before designing the visualisation. The UN operates an amazing data resource (COMTRADE) detailing worldwide commodity trade with each type of commodity classed by the Harmonized System. This system is used worldwide by traders, logistics and governments to make sure everything is classed in way that someone from Indonesia will understand someone from Brazil. But the problem is that the classification is updated every 4-6 years. This seems obvious since the commodities that were trading through out the world 30 years ago, even 5 years ago, are dramatically different in the present day. Unfortunately this logic made my life hell when trying to collect relevant data for my design idea. Trawling through hundreds of thousands of spreadsheets and combining data from different years between slightly different classifications was a very daunting task.

To give you an example. Anlog telephone sets were all the rage in 1992. Then they were simply classed as, you got it, Telephone sets. But the data becomes more complicated if we jump even just 15 years to 2007 when telephone sets are split between 3 classifications: General, Line and Misc. Compiling this data for the ranges that I needed would have taken me forever so I had to settle for a compromise:

That’s right. Only a range of 4 years using one classification, the HS 07 system. Obviously this was a major impediment to my original concept but if I had realised this BEFORE I developed the visualisation I would have done things differently.

But alas I continued. Besides the point wasn’t to create a world-changing visualisation, it was to learn.

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