An update from the shop floor. I’m heavily back into making the final prototype in preparation for testing over the weekend so this will just be a quick one. Note the action shot!
Prototyping phase 2
The weekends’ efforts. I’m definitely focusing in on something more and more as I busy myself in the design phase. It’ s one of my favourite times of a project when working through a problem with your hands and sketching you can really start to tighten up was has been a lot of open ended questions up until now. Most are just experiments and a way for me to think. More coming soon!
Prototyping update
Never in my life have I had hot glue burns and brown fingers from soil until this project!
An update from the workshop here at CIID. I’m currently putting the finishing touches on the first round of prototypes. I have an experience prototyping session arranged for Saturday morning and so I have decided to postpone my usual weeknotes until Saturday/Sunday evening to make full use of the session. (And have something more to write about other than how hard it is to laser cut Coca-Cola bottle caps… ask me about it sometime!).
Into the Making
Quick update with some images of how the first prototypes are progressing.
Next week: modularity & Arduino. Looking forward!
New video. New series?
Finally finished cutting together a new short video about the activities around CIID. This one from the GUI course about four months ago. Time flies indeed!
With the new video out and a bunch more footage sitting on my hard drive from other courses I’ve decided to start a little project. I’ve called it Busy Hands and I hope to make a few more short videos (sticking to around 1 minute is my only brief) highlighting the amazing work from the talented students here in the coming months.
CPHCloud presented to Copenhagen Airport
Just a quick update to say that the Service Design course at CIID has officially drawn to close with the whole class presenting their work over the past month back to the airport. A bit congratulations to everyone involved! It went down really well!
I’ll be updating my work page soon with a more concise overview of the project but I just thought I’d share some of the work from Team CPHCloud (me, Ali Seckin Karayol and Yufan Wei Wang).
To understand a bit better please refer to the project description in my previous post, it should make more sense then!
And finally our video was finished just in time to make it into the presentation. (Premiere rendering overnight turned into a gamble! Thank you experience!)
Again thanks to everyone involved but specifically to the advisors on hand who provided invaluable advise and teaching throughout the 4 weeks of the project. In no particular order Eilidh Dickson, Brian Rink, Rory Hamilton, Are Hovland Nielson, Nina Christoffersen, Julia Frederking and Simona Maschi.
For information about the course check out the CIID website.
SD Update: Visualising the system
Our concept is shaping up quite nicely now thanks to the effort put in from all the passengers we engaged in experience prototyping. Firstly a big thanks to them and all the staff again at CPH for all their invaluable help in accommodating us the past week. My colleagues are busy preparing for the presentation we will be giving this coming Friday and I’ve been busy preparing the supplementary information that we will be providing in support of our presentation.
Our concept is two fold.
CPH Cloud is the overarching networked service platform that gives support and new opportunities to passengers, staff and retailers by connecting them together, prompting them with useful information at opportune moments throughout the airport (space & time) and providing a key platform for expansion of the travelling experience in the future.
FlashTicket is CPH Cloud platform service application that allows passengers to credit a boarding pass with money and spend it at the airport, both on their journey and on future journeys. The service provides incentives in the form of rounding-up spare change and special offers and discounts from retailers.
Here you can see our vision of how CPHCloud can be an enabler for many more such service applications each providing the passenger with increased choice and convenience and in return providing the airport with information about passengers usage of the Terminal building.
For individuals, both passengers and staff, the CPH Cloud is the key to providing a flow of information that is delivered throughout the airport to the right people, at the right times. This simple core value provides the foundation for platform services, such as FlashTicket, to create a comfortable travel experience for passengers and an efficient work environment for staff.
For the airport, airlines and retailers CPH Cloud opens up new channels to provide useful, meaningful information services to passengers and staff and empowers them to develop new passenger – service interactions improving ‘brand’ impressions all the way up to Copenhagen as a flight destination.
For the airport alone the power of collecting this information as passengers use the system will improve understanding of people’s use of the airport and apply this knowledge to future experience improvements.
At the system point of view of CPH Cloud, the main user is actually the airport and all entities that operate within it. It exists to facilitate the connection between stakeholders; passenger, staff, airline and retailers. Below is a detailed view exactly what flows where in the case of Flash Ticket.
In the case of our example platform service application, FlashTicket, the target user group are casual to relatively frequent leisure travellers. FlashTicket can of course be useful in many special cases from depositing money on a boarding pass for unaccompanied minors to business travellers collecting leftover change on their online FlashTicket account. The final breakdown below is a look at how more ‘specialist passengers’ could benefit from CPHCloud and FlashTicket.
Look out for the final video coming soon, just putting the finishing touches. Hopefully looking to describe the service from a more passenger focused view point.
SD Update: Working on the Blueprint
Update from the studio.
Having chosen our concept direction we immediately dived into developing a plan for prototyping some of the key touch points within the service. Leading up to that however we needed to get a better handle on exactly what our service was and how it encompasses may different touch points so to cover the entirety of a passengers experience in using it.
Outlined below are some of the key touch points that we are planning to prototype around. Specifically we are looking into the idea of paying with your boarding pass at different points within the air-side terminal. Initial feedback from our advisors on the course is that it is a particularly sensitive area that would need special care in planning how we approach our experience prototyping.
We have a plan: Free Coffee.
Prototyping starting soon!
Introducing the Awesome Ticket!
We’ve reached a milestone in the development of our concept for the Service Design course at CIID. For now, we call it: Awesome Ticket!
The video was made to communicate our concept direction and some key touch points that we wanted to test as part of the experience prototyping part of the process.
Urban Sensor ISO Presentation
Here’s the presentation we prepared for the Systems & Layers course at CIID to present the work we (me and Josh Noble) have been doing the past week. Hopefully the presentation is self explanatory!
Check out Joshua’s posts on the subject:
A cheap and not terribly ugly computer-readable barcode
final project for urban experience
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