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Thesis Weeknotes 5

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So this week has been quite hectic since getting back from Paris. I dived (almost) straight into the prototyping after finishing up the prototyping plan I’d been working on since just before leaving.

A word on the prototypes so that it’s a little bit less of a mystery! I’m developing 6 iterations starting from the core delivery service prototype which is essentially just a box of nice, fresh herbs that I intend to use as a vehicle for ACTUALLY running the service and delivering fresh herbs to a lucky individual. Of course it will need to be kind of sped up since there is only 5 weeks left! I’m planning on spending most of my budget on herbs for this project. Which in a way is exactly how it should be! Seriously though I’m treating this as my foundation from which I have 5 prototypes for potential directions around fostering inspiration and knowledge in growing-your-own. These are roughly (list prototype categories). Slowly, with the last prototype, I’m reaching the edge of the boundaries for this project that I set just after the group brainstorming session. I’ve tried to be as concrete, and simple as possible with these prototypes. Some are as simple as a blank book to inspire people to share recipes and tips about growing something. I really want to use this first session as a way to fail as quickly as possible and catch the phoenixes as they fly from the ashes. In the non-poetic way: Get my users to co-create with me. I had hoped to be finished with the prototypes this week but waiting on parts and other engagements at CIID have inevitably delayed this. Next week I should be busy putting the finishing touches, planting herbs and heading out into the wild.

I’ve been giving the service a lot of thought lately. Zooming in on details and touch-points of the service in pursuit of making it a tighter, focused offering with a clear value proposition. In my mind I’m always questioned the the real value in what I’m doing. It’s natural after this last year at CIID. Recently this week I learnt a simple and trivial yet powerful thing about interaction. People’s ability to remember something through interaction is increased by about 50%. It’s the something in this sentence that has me the most excited. My offering should be clear and concise and my interaction should be rich & memorable. Little touch points like offering people te ability to skip a weeks delivery if they can still get the herbs they want from their box is great. But what if you also give them the ability to instead gift it to a family or friend. The extra mile in these cases becomes all the more meaningful. And yet any real enrichment inevitably adds dimensions of complexity to any service or system. The real question I will end up address, and what most of the decisions I will make up until the day of the exhibition/presentation here at CIID, will be how I can keep this richness along side a simple, solid service proposal. More on this in the future.

Another thing of note this week is around the actual box design. I’ve been playing a lot (as the natural industrial designer that I am) with box designs, new modular systems, materials and shapes…. but a thought occurred to me that maybe the simplest solution would be to modify existing, recycled boxes for the delivery of the herbs. Wouldn’t it be nice to have a different style box every week? You could even give people the opportunity to keep their favourites… or even add their own ones that are just lying around at home into the logistic system. All questions for prototyping, I guess, but again, begs the thought of where to add richness into the service. Could it be as simple as the box itself? I think it’s really time to sit down and blueprint out the entire service and all it’s potential touch points. In parallel, of course, prototyping will inform this and eventually through iterations I can get to the point where I have a solid service blueprint on which to start final production. So that’s the plan I feel this week and next. Time to get back into it. I think my glue has dried now!

Catch up next week!

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Into the Making

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Quick update with some images of how the first prototypes are progressing.

Next week: modularity & Arduino. Looking forward!

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Prototyping Plan!

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Just finished the prototyping plan for this week and next. Six prototypes planned in all, each one slightly different from another but all using the service I’ve mentioned before as a core. The box will (hopefully) focus the prototypes a bit and help me get them done in such a such a short space of time so as to not get stuck in trying to design the perfect box!

As a bit of insight into my process below is a bit of scattered visualisation of my process from the research summary drawn up for brainstorming and through to my first design themes.

From my design themes I’ve laid out the six prototypes corresponding to each theme. Two prototypes for each theme exploring the concepts from the amazing brainstorming session I had here with fellow CIID’ers. Each prototype asks the questions posed by some of the concepts in a physical way so that I can get as much engagement in the experience prototyping sessions a possible.

The prototypes are:

Smarter Service Relationship

Prototype 01a – Home delivery herbs
A plant box for your home that delivers information

Activity:
Set up a ‘herb-box’ (like a post box) outside flat/house and over time deliver fresh herbs.

Prototype 01b – Communal/Family activity
A plant box for your home that encourages information sharing in a local environment (family/communal living)

Activity:
A fresh box of herbs with labels on what the herbs are.
All the labels are blank and the participants need to fill in what information they would like to store there if it existed in the kitchen.

Learning Together

Prototype 02a – Sharing knowledge
Encouraging remote sharing of knowledge by leveraging the services existing communication channel

Activity:
A delivered herb box has a book where you can write or attach notes. The activity is to think of something you would write there to someone who may receive the same box in the future.

Prototype 02b – Physical connection
Encouraging physical sharing of knowledge and produce in a local community area (block of flats/neighbourhood)

Activity:
A communal box in the hall of a block flats that has take away cards with recipes and herbs. Front is the recipe and fold out are invitation tokens to people for dinner.

Co-creation Culture

Prototype 03a – Modularity
A base (herb box) that allows extension to allow urban gardening at home. Encouraging great range of freedom in creating a growing system from the herb box.

Activity:
A herb box comes with fold out paper ‘limbs’ that suggest extension for extra growing space, watering system, embedded seeds, etc.
TBC – QR codes attached to the “limbs” of the box allows you to see blueprints of extendability using everyday items around the house

Prototype 03b – Networking
‘Making plants talk’. Physically effecting each others gardens/plants to teach & inform.

Activity:
A box with LEDS that indicate when the ‘master gardener’ is caring for the plant so you can join in. (LEDS specific to watering for now). + sticker that makes it clear what it’s about and it’s not just a light.

Let’s get making!

IMG 7818

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Thesis Weeknotes 4 (Paris Edition!)

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Short update for this week. I was lucky enough to hop over to Paris for a well deserved break. While I was there however I managed to do some research into the French design market. I rarely get the chance to have an insight into the state of the market of a place like Paris. Strangely, I feel France doesn’t export it’s design as much as places in Scandinavia or the UK. Maybe I just haven’t opened my eyes to it before but with this assumption in mind I was pleasantly surprised to see the place buzzing with interesting trends and opportunities.

As many know who have visited Paris, there is a classic that exists on almost every building facade. The Parisian balcony is almost an established right! Most people in the inner city have one. And a lot people use it. From simple hanging potted plants to entire window frames covered in teaming nature; it’s quite a beautiful thing and something I see as a great opportunity. People want to show off their plants, it’s part of their furniture. An extension of their homeliness to the outside world. A dynamic evolving ‘art gallery’ of nature. So far in my research here in Denmark I had only seen the plants from the inside. After seeing the Parisian balconies I notice more and more how, even thought the culture is different, in Denmark too this show exists. Except that it exists behind glass. Behind a frame of their large Danish windows. This led me to think seriously about how you can enable people to express this is even richer ways. My question would be (as I am an interaction designer concerned with the impact of technology on human behaviour), how would technology enhance this? And how can it do it in a really valuable way? It’s something I hope I can explore in my prototypes (planning is underway!).

Another great experience was co-creating seed boxes here in Paris. I was lucky enough to observe an exercise in which an old wooden delivery crate was converted into a seed box for indoor propagation. Doing this entirely with someone who had never done it before and providing minimal guidance was a real eye opener. There was a general idea of what needed to be achieved but like everything, god was in the details. How do you line the box? Can I use tape? How do I plant the seeds? Do I water it now? And finally, my favourite question of all when it was all done: Now what? Preparation was a big thing. Almost half the time was spent looking for the right materials; the soil, the lining, stones etc. It was only smooth because luckily there were seeds and a box already available. One thing that stood out in this regard was that once the seeds were planted it became apparent that there was more space left for more seeds. At the this point the other person started to see the potential of the box and disappeared into her house looking for any more seeds she had. This for me was the point where she was comfortable to start experimenting, to start ‘playing’ as it were. My main take away from this however was quite simple. For someone to learn and see the potential in something, especially when it comes to gardening I think, you just need to try it out. You just need to do. Really if I can manage to get people in that zone where the ‘difficulty of the details’ have been designed to make it easy and comfortable then I can really see a positive added value in the service offering in the end. This will be my focus for the first round of prototyping I feel.

Et viola! There’s some notes from my time in Paris; not all but the main ones. I want to start using my time effectively on planning and developing prototypes.

To the workshop!

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Co-creating in France

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While in Paris I was lucky enough to hold a brief co-creation session with a few people in and around Paris. The activity was simple. Make your own seeding box for use indoors. (Winter is coming in!) My initial aim was to provide as little guidance as possible and let the others build it as they want. Everyone learnt a lot, including myself. Gave me many insights and opportunities. Keep tuned for the first design prototypes.

Above is a quick photo-essay of one that turned out quite nice!

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Paris Research

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I just got back from my trip to Paris for a bit of mix between celebrating my birthday and looking out for opportunities and inspiration for my thesis project. What a breath of fresh air! It was wonderful to see an existing cultural importance put on having small plants and ‘pockets of nature’ in the limited space of the Parisian urban environment. A lot of the classic Parisian balconies were adorned with mini-garden and upon further investigation it became clear that there were many different reasons for this. Some were focused on growing their garden’s more naturally while others were more for showing off their plants and balcony boxes as a way of showing homeliness and care. Of course it all fitted perfectly into the fabric of the city and is by now an endearing memory for many tourists and residents. Especially me!

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Thesis Weeknotes 3

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After a shaky start to the week in which my schedule decided to delete itself, in the end it was a pretty productive time in the project. Decisions were made and I now have a bit more of a focus on what it is that I’m tackling as my design challenge. This is good. This is the point I want to be at now. For the next two weeks we are taking a break from the thesis to concentrate on the second industry project commencing next week. To be in a position where I can start to prototype some experiences is a great place to be.

After a lot of back and forth between what it is that I’m actually doing I have finally settled on the idea of a subscription service for herbs that will act as my main business model focus. From there I hope that my thesis will explore how using this as a platform I can start to inspire people to start growing their own gardens. In relation to my research it makes perfect sense. People are overwhelmed by the amount of involvement and investment needed to actually start a garden. Just today I made a trip down to the local shopping centre to find some compost for one of my prototypes. I knew they sold compost but it took me some time to find the right one. The compost says Potting Soil but I’m confused because what if I want to use it in my garden. I know from experience that it’s perfectly ok to use if you have to but someone starting out on this joinery could be stuck to the point of just giving up because there was nothing else. “Dam I need to go to a gardening centre” I imagine them thinking. And for a moment I thought the same. This mundane little problem is THE problem. So if you could conveniently just get everything delivered to your home. Step by step. That would be great. The subscription service offers a direct channel of delivery and communication between a service and the consumer. The potential for such a channel is immense. You could provide information and knowledge to consumers and since they are already part of the convenience service you could slowly allow them to progress into gardening by simply having the service understand them as people and what they need. What they already now. What they don’t know. What they might like.

And it doesn’t stop there. What if you could enable consumers to connect with each other? What if you could enable them to help each other out leveraging the power of the network. Of course this is beneficial to both consumers AND the service. As a service you get the added benefit of having your consumer base identify needs and opportunities for you in terms of future development. It’s almost like the software model applied to gardening! Start simple, make a good product and develop a good relationship with you customer and then give them what they want. Much has been talked about the value of user groups in the past and I can see a great opportunity in providing this to people who have a little balcony garden or a herb garden in their kitchen or even just a single pot of bamboo. They have the platform to pass their knowledge and show off their achievements. It would be my dream to have people bragging about how big their chilli plants are or how healthy their little basil plant is.

So the challenge is set now and submitted for review by my peers at CIID. My trip to Paris at the end of October is booked and I’ve already planned a stage of co-creation and user validation for some concepts that came out of the brainstorming sessions held this week at CIID. Some great ideas came up and even some ideas that I already had. Which to me is great to hear because it means people are still on the same wavelength and seems to understand what it is that I’m trying to do with this thesis. Now it’s a matter of laying out the blueprint for the service and using my prototyping phase to test certain key touch points especially around the ideas of providing a smarter service relationship with consumers, allowing consumers to ‘learn together’ and in how to create a ‘co-creation culture’ (user group) akin to that already seen for urban gardening initiatives in which people come together with similar goals and desires to grow. Hopefully I will be able to engage the urban gardening community to provide some input in to the design process as to make it technically solid in understanding some of the constraints with growing indoors, problems with growing in the Danish climate and guidance in the design of the physical artefacts. These guys have the experience I don’t yet and will be able to tell me something is feasible or if it would last for more than a season etc. Also it may evolve to the point where I try to, through my thesis outcome, connect people like urban gardeners with people who aren’t to create some kind of knowledge exchange between the two… not sure yet. We’ll see how the relationship progresses!

So there’s a bit of an update on the project so far. You can see it’s focused down a fair bit now and that good because I feel I’ve identified more concretely exactly the things that I am interested in developing throughout this thesis. I’ve got the good idea. I’ve got this vision. It’s time to put in the work, work, work,!

Till November! Stay tuned!

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The Design Proposal

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The latter part of this week was spent mostly pulling together my research, initial ideas and concepts from multiple brainstorming sessions and the final result is my design proposal below. It’s not deep by any means but I feel it is a good enough point to start exploring with prototypes proceeding week four (I’m currently finalising plans for prototyping in Paris!).

My main focus for this project, as is explained below in the diagram, is to first create a service of convenience and then on the back of that foundation attempt to develop a project which starts to push towards the second circle to the left and ultimately answering the question mark in the middle. It’s funny to think of my project as a question mark after all these last few weeks research and investigation but I really believe that question mark has such great value and opportunity embedded in it.

Proposal 01

So what, exactly, is my design challenge?

To create a product-service that helps busy, urban citizens who have the desire to eat healthily, get started with landless gardening in their own flats/apartments. This would exist within the context of, first, a convenient subscription service delivering fresh, still-growing herbs to the customers’ door. Then using this channel of communication between consumer and service I want to explore how, consequently, I can help consumers maintain a garden themselves by progressively connecting them to the right knowledge about how to care for it and eventually to other gardeners/customers for inspiration and support.

My ultimate goal would be to provide a product/service intervention that would be progressive, convenient and modular and would exist as platform upon which customers can help and inform each other, co-create new products themselves and help to promote a sustainable way of living.

Why?

1.
The popularity of such services as Aarstiderne in Denmark and others worldwide have shown a opportunity to inspire people to eat healthily by providing a convenient service which takes a lot of the effort out of doing so. However, inspiring people to grow something themselves still remains an area of opportunity.

How can I create a smarter relationship between individual customers and the service by encouraging them to learn how to grow their own through knowledge exchange and experimentation?

2.
Providing a system that starts small and allows the consumer to scale up in a convenient way to the point where growing something feels comfortable and even enjoyable.

How can I create a scalable system for apartment gardening by making it convenient and informative?

3.
Waiting lists have become the bane of any beginner gardener in the city. Allotments and urban gardening initiatives are struggling to keep up with demand. A clear indicator that people want to get involved in gardening and all for different reasons.

How can I include those who already garden into the service to encourage people in the city to explore growing in their own homes?

4.
To respond to increasing urban population and urban density.

How can I leverage increased population density to inspire sharing of knowledge and produce by opening channels of communications between customers?

5.
Increase social engagement between neighbours, communities, the service and other customers/gardeners.

How can I create a user group culture to inspire customers to learn and create together by simply delivering a system with increasing potential the more involved a customer gets?

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Stormy

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After a heavy beginning of the week in involving a lot of sense making and meetings with advisors and fellow students we all managed to organise ourselves for 2 days of intense group brainstorming. It was a fun few days with some great ideas coming out. Leading up to a break we are having in the process to do another industry project, I will be clustering and developing a rough ‘roadmap’ for how to proceed with prototyping. Looking forward to making stuff!

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My thinking so far…

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Dropping a quick update on my progress so far in defining my design opportunity. Hopefully I’ll get this finished off by the end of next week, but here’s a bit of summary of my learnings, core interests and most important of all; PLANNING!

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